Maximize Your Impact at CCW 2025: Connect With CX Decision-Makers and Contact Center Technology Buyers
Customer Contact Week (CCW) 2025, scheduled for June 9–12 at Caesars Forum in Las Vegas, is the world’s largest event for customer contact and experience professionals. The event brings together over 5,000 leaders from 49 U.S. states and 46 countries to explore advancements in contact center technology, omnichannel strategies, workforce management, and digital customer engagement.
Attendees include VPs of Customer Experience, Heads of Contact Centers, Customer Operations Directors, IT and CX technology buyers, and enterprise transformation leaders.
Vendelux’s enriched attendee list allows your team to focus outreach on organizations actively investing in next-generation customer experience platforms, AI-powered contact center solutions, and customer journey analytics tools.
How Sales and Marketing Teams Can Use This Attendee List
CCW buyers are focused on measurable ROI, faster resolution rates, and improving customer satisfaction scores. They expect vendors to understand their challenges before making contact. Vendelux’s enriched attendee data makes this possible:
- Segment By Industry and Solution Need: Separate prospects by industries such as telecom, healthcare, financial services, retail, and travel. Align outreach based on their CX transformation stage—whether they’re looking at cloud migration, workforce automation, conversational AI, or omnichannel customer support.
- Engage Buyers With Data-Backed Case Studies: CX leaders want proof. Lead your outreach with success stories that show real-world improvements in CSAT scores, reduced average handling time, or improved agent retention.
- Pre-Book Private Demo and Roadmap Discussions: Many large brands use CCW to shortlist vendors. Identify key accounts ahead of time and offer to schedule private solution walkthroughs or roadmap discussions at your booth.
- Address Compliance and Security Concerns Upfront: Buyers expect solutions that meet stringent data privacy and regulatory requirements. Be ready to showcase your track record in security and compliance.
- Prepare For Long Sales Cycles: Enterprise CX and contact center technology decisions can span 6–12 months. Build a post-show nurture plan based on roles and priorities to stay engaged throughout the decision process.
Using the enriched attendee list lets your team prioritize accounts that have the greatest potential for revenue and long-term partnership opportunities.
Timing Is Everything
CCW 2025 takes place June 9–12, 2025. Attendees build their meeting schedules well in advance due to the packed agenda of workshops, panels, and expo sessions.
Begin outreach by late April using Vendelux’s enriched attendee list to secure introductions, pre-schedule demos, and offer private consultations.
Early contact is vital, as most enterprise buyers arrive at CCW with clear project plans and are looking to finalize vendor shortlists by the end of the event. Waiting until the show week dramatically reduces your chances of high-value conversations.
What’s Included in the CCW 2025 Attendee List
Vendelux provides a detailed, enriched attendee list that includes each contact’s first and last name, job title, company name, company website, location (city, state, and country), LinkedIn profile, and—when available—verified email addresses and phone numbers. This gives your sales team the precision to launch personalized, account-specific outreach ahead of CCW.
Where Is CCW 2025?
The event will be held at Caesars Forum in Las Vegas, Nevada.
When Is CCW 2025?
Customer Contact Week 2025 is scheduled for June 9–12, 2025.
What Type of Event Is CCW 2025?
CCW is the world’s largest conference for customer contact, customer service, and customer experience professionals. It connects solution providers, contact center operators, and CX leaders through keynotes, panels, demos, and networking.
How Many People Attend CCW 2025?
The event expects over 5,000 attendees from 49 U.S. states and 46 countries, including customer experience leaders, contact center directors, IT professionals, and workforce engagement experts.
